Shipping policy

At Veyessa, we work with trusted international shipping partners and local delivery services to deliver your order safely to your doorstep. The carrier used for your order may vary depending on your destination, available shipping routes and fulfilment location.

Order Processing and Payment

Payment is charged when your order is placed. All payments may be subject to verification and approval before an order is shipped.

Orders containing incorrect billing information or requiring additional payment verification may be delayed or cancelled as part of our fraud-prevention procedures.

After your payment has been approved, your order will enter processing.

Processing Time

Orders are generally processed within 2–5 business days before being transferred to the shipping carrier.

Processing may take longer during:

  • public holidays;
  • promotional periods;
  • periods of unusually high demand;
  • temporary stock shortages;
  • circumstances outside our reasonable control.

In exceptional cases, processing may take up to 10 business days.

Business days do not include Saturdays, Sundays or public holidays.

Order Changes and Cancellations

Orders begin processing shortly after they are placed. For this reason, we cannot guarantee that we will be able to change or cancel an order after checkout.

This includes changes to:

  • the delivery address;
  • the selected product;
  • the colour or variant;
  • the quantity ordered;
  • customer contact information.

Contact us as soon as possible at infoveyessa@gmail.com if you notice an error. We will try to help, but once an order has entered fulfilment or has been shipped, changes can no longer be made.

Orders will only be shipped to the address submitted during checkout.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take several business days to become visible after the carrier receives the shipment. This does not necessarily mean that your order has not been shipped.

Please check your spam or junk folder if you have not received your confirmation email.

Contact us at infoveyessa@gmail.com if:

  • you have not received tracking information after the stated processing period;
  • your tracking information has not updated for an extended period;
  • the estimated delivery period has passed.

Estimated Delivery Times

Delivery times vary depending on the destination, local carrier, customs processing and other circumstances.

Estimated delivery times after processing are:

  • United States: 7–14 business days
  • Canada: 10–14 business days
  • Europe: 10–14 business days
  • Australia and New Zealand: 10–21 business days
  • Mexico, Central America and South America: 15–30 business days
  • Other international destinations: delivery times may vary

These estimates do not include the 2–5 business-day processing period.

Delivery dates are estimates and cannot be guaranteed.

Multiple-Item Orders

When an order contains multiple items, the products may be shipped separately.

This can happen when products are stored or fulfilled from different locations. You may therefore receive:

  • more than one package;
  • separate tracking numbers;
  • packages on different delivery dates.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Possible Shipping Delays

Although we aim to deliver every order within the estimated timeframe, delays may occur due to circumstances outside our reasonable control.

These may include:

  • customs inspections;
  • postal delays;
  • public holidays;
  • severe weather;
  • transport disruptions;
  • labour disputes;
  • carrier capacity problems;
  • incorrect or incomplete addresses;
  • import procedures;
  • local delivery restrictions.

Veyessa cannot guarantee delivery by a specific date and is not responsible for delays caused by carriers, customs authorities or other external circumstances.

Customs, Import Duties and Taxes

International shipments may be subject to import taxes, duties, and/or customs clearance fees, imposed when a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Veyessa has no control over these charges and cannot predict their amounts. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. For detailed information, please contact your local customs office.

Incorrect or Incomplete Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please verify the following information carefully:

  • recipient name;
  • street name and house number;
  • apartment or unit number;
  • postal or ZIP code;
  • city;
  • country;
  • telephone number;
  • email address.

Once an order has been processed or shipped, we may be unable to change the address or retrieve the parcel.

If a parcel is returned because the address was incorrect, incomplete or undeliverable, additional shipping costs may apply before it can be sent again.

Delivered but Not Received

When tracking shows that a parcel has been delivered but you cannot locate it, please:

  1. Check around the property, entrance and designated safe places.
  2. Ask members of your household or neighbours.
  3. Contact the local shipping carrier.
  4. Contact us at infoveyessa@gmail.com.

Claims should be reported as soon as possible after the tracking status changes to delivered.

We may ask you to provide information or documentation required by the carrier to investigate the delivery.

Lost Packages

A parcel is not automatically considered lost because tracking has temporarily stopped updating.

When a shipment appears to be lost, contact us so we can review the tracking information and, where appropriate, open an investigation with the carrier or fulfilment partner.

Any replacement or refund will be assessed after the investigation and in accordance with applicable consumer law.

Damaged Packages or Products

If your order arrives damaged, contact us as soon as possible at infoveyessa@gmail.com.

Please include:

  • your order number;
  • a clear description of the issue;
  • photographs of the damaged product;
  • photographs of the outer packaging;
  • photographs of the shipping label;
  • any other relevant evidence.

Do not discard the product or packaging until we have reviewed your request, as the carrier may require it for an investigation.

Refused and Unclaimed Shipments

Customers are responsible for accepting delivery and collecting parcels from collection points where required.

When a shipment is:

  • refused;
  • not collected;
  • returned because delivery attempts were unsuccessful;
  • returned because of an incorrect address;

any return shipping fees or other reasonable costs may be deducted from the refund where legally permitted.

Original shipping charges, customs fees and import duties may be non-refundable.

Contact

For questions about shipping, delivery or tracking, contact:

Veyessa
Email: infoveyessa@gmail.com

Please include your order number so we can assist you more quickly.