Refund policy
We offer a 14-day return period, which means you have 14 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, the item must:
- Be in the same condition in which you received it;
- Be unused and unworn;
- Include all original tags and accessories;
- Be returned in its original packaging;
- Include the receipt or another form of proof of purchase.
To request a return, contact us at infoveyessa@gmail.com and include your order number and the reason for your return.
Once your request has been reviewed and accepted, we will provide the correct return address and instructions on how to return your package.
Do not send your order back without first contacting us. Returns sent without prior approval may not be accepted.
Return Shipping Costs
For standard returns, including returns because you changed your mind, the customer is responsible for the direct cost of returning the item.
Return shipping costs may vary depending on:
- Your location;
- The selected shipping carrier;
- The size and weight of the package;
- The applicable return destination.
Please be aware that international or overseas return shipping costs may be higher than domestic return costs.
Unless the item arrived damaged, defective or incorrect, Veyessa does not provide a prepaid return label. We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
Original shipping charges, customs duties, import taxes and other additional charges are non-refundable, except where required by applicable law.
For questions about a return, contact us at infoveyessa@gmail.com.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us immediately at infoveyessa@gmail.com when:
- The item is damaged;
- The item is defective;
- You receive the wrong item;
- Part of your order is missing.
Please include your order number, a description of the issue and clear photographs or videos showing the product, packaging and shipping label.
We will assess the issue and provide an appropriate solution. When an item arrives damaged, defective or incorrect, Veyessa will cover the reasonable return shipping costs or provide another suitable solution.
Exceptions and Non-Returnable Items
Returns may not be accepted for:
- Items that have been used, worn, washed or damaged after delivery;
- Items without their original packaging, tags or accessories;
- Personalised or custom-made products;
- Gift cards;
- Items that cannot be returned for hygiene or safety reasons after their sealed packaging has been opened, where applicable.
Please contact us at infoveyessa@gmail.com when you are unsure whether your item is eligible for return.
Purchasing an item at a discounted or promotional price does not automatically remove your return rights, unless a specific legal exception applies.
Exchanges
We do not currently offer direct exchanges.
The fastest way to receive a different colour or product is to return the original item. Once your return has been accepted, you can place a new order separately.
Refunds
We will notify you after we have received and inspected your return.
When your refund is approved, it will be issued automatically to your original payment method within 10 business days.
Please note that your bank, credit-card provider or payment service may require additional time to process and display the refund.
Return shipping costs and other non-refundable charges may be deducted from the refund where applicable and permitted by law.
Contact us at infoveyessa@gmail.com if more than 15 business days have passed since we confirmed that your refund was approved.
Contact
For all return and refund enquiries, contact:
Veyessa
Email: infoveyessa@gmail.com
Include your order number so we can assist you more quickly.